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This is an on demand account in Mexican pesos offered to the general public, offering the opportunity to save safely with your cash made available at all times.
18 years or older
Valid official documents (voter’s registration card - IFE)
Proof of residence, no more than three months old (telephone, electricity, gas or water or property tax bill)
Must complete and sign an application form and consent to open a Basic Compartamos Account
Basic Services
When you sign up to a Compartamos Basic Account, you are entitled to the following services:
Account opening and maintenance
Issuance of a key card for your account and card replacement
Crediting of the account through any means
Cash withdrawals at Compartamos ATMs
Key card payments for goods and services with affiliated companies
Balance inquiries at Compartamos ATMs
Direct debit for Service payments to providers using this payment mechanism
Account closure
GAT (Total Annual Return) 0.00% «Pre-tax» (For investments of $.01 to $1,000,000.00 Mexican pesos) Valid for 2014
«amount protected by IPAB for up to 400,000 UDIs (Investment Units)»
Loss or Theft
In the event of loss or theft, you should call Compartel Ahorro (01 800 839 0062), where you will be received by an account executive who will submit your report.
SPEI Interbank Transfers
You can receive and make interbank transfers, for which you will need the CLABE code of the beneficiary account in order to make the transfer. After completing the transaction, you can see your balance to confirm the transfer.
Cash withdrawals by debit card at RED ATM, 24/7 every day of the year
Debit card payments for goods and services with associated merchants
Withdrawals and deposits at Compartamos ATMs free of charge
0% annual rate of return
No minimum opening balance
Deposits and Withdrawals
At Compartamos ATMs and Branches
At affiliated Yastás retailers operating financial transactions
Centro de Atención Telefónica de la Comisión Nacional para la Protección y Defensa de los Usuarios de Servicios Financieros (CONDUSEF): Teléfono. 01-800-999-8080 y 5340 0999
Email: asesoria@condusef.gob.mx
Debit Card Expiration Date
The expiration date can be found on the front of the card under the word “válida” and consists of four digits: two for the month and two for the year
Debit Card Security Measures
Before you use your card for the first time, you must activate it by calling Compartel Ahorra or by checking your balance at a Compartamos branch or ATM.
Balance and Transaction Inquiries
You can check your balance and account transactions at:
Compartamos ATMs and branches*
Compartel Ahorro
*Compartamos ATMs and branches available in Veracruz South and Southeast only
  • FAQ's
    • Can I open a Compartamos Personal Account at any Branch?
      This type of account is currently offered only in the cities of Coatzacoalcos and Minatitlán, Veracruz.
      Does Compartamos Banco have teller windows like other banks?
      No. Banking operations are performed at the Compartamos ATMs located in our Branches.
      Do purchases or payments made using my Compartamos debit card carry any charges?
      Purchases and payments made using your Compartamos Personal Account debit card are FREE OF CHARGE.